© Copyright 2005 Global ODC Inc.

Global ODC is an international business consulting firm. Our business is to help clients optimize and manage global assets, services and processes and to make companies more valuable.
Global ODC was founded in 2004 on the principle that clients should achieve lasting benefits of globalization by effectively leveraging processes and practices. We are committed to building partnerships with clients based on trust and integrity.
With over 200 consultants worldwide, we measure our success by our client referrals and repeat business.

Leverage globalization and enhanced processes, knowledge, resources and technology to ensure successful integration across continents.
Our core values are reflected by how successful teams are interlinked and operate to achieve high levels of success and interoperability, hence deriving higher efficiencies. These have been achieved by better understanding the local cultures, business process and expectations and mapping them as guiding parameters for all organization-wide initiatives.

Global ODC is managed by a well experienced group of individuals who endorse that people and culture are our greatest strengths that make our organization successful. The team consists of people with integrity, passion and the ambition to succeed in making each engagement a successful experience.
The core team brings together over 330 man years of experience in running successful global organizations. They leverage their acumen collectively to focus on quality and passion throughout the organization. This dedicated focus and approach has helped Global ODC expand into strategic areas within a shot span.
Advisors
Global ODC gains exposure to current trends and business requirements through advisors who play a key role in defining management approach to the every changing dynamics of globalization. Each of 5 advisors has achieved success in leadership positions at a variety of businesses and we leverage from their vast industry, technology and management experience to ensure the company maintains a strong market presence right from inception

Global ODC is working to help companies find the most effective way to optimize on a global basis to ensure profitable growth during challenging economic times. Global strategy is a core focus at Global ODC, and we work businesses around the world. We understand that to grow & deliver successfully, we must understand and set expectations and hence must properly define and focus on its "Core objectives based on current global standards"
This requires that a company relentlessly evaluates it expectations through every cycle of the engagement, that foster the ability to anticipate and quickly react to major industry changes, and develop processes to leverage the benefits of effectively utilizing global delivery. Global ODC has practical knowledge and best practices on the intricacies of globalization that can be readily applied to your own sourcing initiatives.
Global ODC works to generate consensus within management by jointly developing and prioritizing growth strategies and understanding the global dimension for best practices and processes. Growth heavily depends upon setting well defined expectation with customers.

We believe that business, Process and technology are intertwined. A thorough understanding of this synthesis motivates every engagement, enabling us to deliver quality support that gives you a decisive competitive advantage. Each organization we work with has unique requirements and challenges; Global ODC has developed different engagement models for delivering our consulting services. Each engagement model has four parts
Assessment:
After thoroughly analyzing current practices/need and comparing them with best practices, we work with our clients to design the best combination of consulting – either on time and material or fixed bid. This effort forms the blueprint for the rest of the engagement.
Plan:
We apply tools and methodologies based on our assessment of the projects, adapting the best practices to address our client’s particular challenges. we will work together to define the preferred course of action, the economic and qualitative return to be delivered, the financial and human capital required and strategize on long term support plans for global teams.
Source:
We will help you to leverage our Global Supplier Network to decrease sourcing times by providing you a single point of contact. We coordinate with over 100 suppliers in 8 countries with in-depth knowledge within specific Domains and verticals, monitored by our Global Knowledge team.
We will help identify the best resources conduct necessary security and background checks and hence provider selection from resource management to due diligence. To help you better understand and evaluate potential resources, we execute a resource audit program
Manage:
Global ODC provides full consulting support to manage resources and to ensure effective utilization of resources. The management process helps you understand the underlying issues which prevent a resource from achieving true potential. It can also help diagnose a troubled situation, and return it to satisfactory performance.

Global ODC will take responsibility and will stay committed throughout the engagement. Our methodology is targeted at establishing efficient and accountable ownership of the entire engagement.

Quality Management is a systematic approach to quality improvement that integrates product and service specifications to customer performance. This creates a cycle of continuous improvement that boosts Service, customer satisfaction, and profits.
At Global ODC we ensure each engagement manager evaluates and assess customer requirements to
	Better understand present and future customer needs;
	Provide services that cost-effectively meet or exceed those needs.
To ensure we maintain quality – we have in play a set of feedback mechanisms to ensure continuous validation to our quality standards.

Global ODC framework and global reach help clients to meet complex recruiting needs on a global basis. Given the existing challenged for organizations to scale with globalization – we provide the access to professional and technical talent across all major sectors. Given our stringent selection and verification process – we ensure a high level of Client –Candidate cross-fit. Our goal is to provide skilled staffing with total commitment. Our personalized local service is supported by a well established global network, represented by more than 400 people in more than 8 countries. All our services help you focus on your core business and optimize your business operations, while we help address your day to day challenge of resource needs and management. Our goal is simple: to understand our client’s vision and enable effective utilization of resources.

Global ODC’s' Quality group has access to certified, experienced technology specialists in both traditional systems and current and advanced Systems. Our experience with companies performing QA testing indicates that budget limits and looming deadlines can often sacrifice quality-testing procedures. Our QA testing solutions help companies save valuable resources by being able to analyze and fix problems using our broad internal framework and processes for various verticals.
Global ODC with its association of partners offers the solution for companies looking for quality QA testing, not just expertise with a specific technology requiring you to use multiple partners.

	Gives you a competitive advantage in the new economy by
			Allowing you to manage your outsourced resources, people and assets more effectively
			Automating internal processes for better utilization
			Leveraging Global network to extend value added service
	Enables you to manage the complete lifecycle of your investments from acquisition and deployment through ongoing management and support.
	Effectively service requests on a global basis
	Manage internal customer service costs without sacrificing the quality of service
	Service as a strategic advantage to increase the lifetime value of each entity
	We are able to provide these services because we employ the following standards:
			Qualified senior analysts
			Flat learning curve
			"Working managers"
			Dedicated work methodology
			Cohesive management style
	Our capabilities include:
			Operations management
			Service delivery management
			Process management
			Financial management
			Capacity management

Process Management is a term that many organizations are using to define a means to solve the challenges facing a company's procedural needs in integrating global operations together. However, as technology Process management solutions continuously evolve, they often fail to focus on the entire organization, leaving certain segments of the enterprise venerable to failure.
According to Published reports, 70 percent of clients polled reported improved coordination across departments or geographies after applying the principals of BPM. In the same study, 55 percent said BPM helped them to automate administrative tasks and reduce costs of transactions or business events. A full 85 percent said they experienced quality improvement, fewer errors, higher productivity per person and a reduction in time to market.
Modeling is the key to providing a comprehensive path and implementation plan for globally diverse organizations looking at effective utilization of resources. Modeling offers a reliable, objective mechanism to better understand enterprise-wide operations, identify crucial flaws in current practices and determine how to make necessary amendments and improvements. This help clear visualization of business processes across the enterprise, aligning both IT and business users, with the end goals to identify, analyze and evaluate how the company is doing business today and to rethink and improve how it might be done better tomorrow.
Global ODC expertise and processes will apply relative models to actively develop, manage, and improve business processes and synchronization across geographies. We at Global ODC believe that having a effective process modeling solutions is the next great salvation for our customers.
		We are able to provide these services because we employ the following this 4 step standards:
				Analysis: A gap analysis is conducted, comparing current practices against the selected process model and business goals.
				Definition: Defines the process required to meet the requirements of the process model, along with the metrics used for mapping progress.
				Implementation: Implementation facilitation workshops are conducted and tools for process automation are implemented. Then, internal quality audits are conducted to verify process implementation.
				Training: Awareness working sessions are conducted to embody process models to the development organization. Additionally, Quality group members are trained on process audits.

For many professionals in the Industry, Global Support Systems is something of a 'black box'. Few have a comprehensive understanding of it but all are affected by it. Global ODC will help develop a framework for analyzing and evaluating Global support systems and how they interrelate. Understand the key 'gaps' in multi-location support systems and the 'high impact' solutions needed to address them. We also help identify the key public & private players developing these solutions.
With the industry poised on the brink of a technological and market upheaval, Global support systems are the critical glue that will hold together the new offshore, near shore and best shore services.
Global Support System is one of the most critical components for the success of a global operation. We have a proven expertise gained by providing successful solutions to leading Institutions. We improve the quality of services by foreseeing and improving the utilization of Global resources and infrastructure. We monitor current trends, standards and ongoing product development and utilizing third party products from vendors, offers turnkey solutions, consultancy services and enterprise interface solutions for leading organizations.
Our solutions cover Resource Management and Service utilization in the Fulfillment space, and Fault Management and Performance Management in the Assurance area. Furthermore, we help Vendors to build better coordination across geographic locations.
In response to increasing customer demand over the last few years, Global ODC has entered into a number of strategic alliances with firms to provide a full service solution to client base.

 

Corporate Headquarters
Westford, MA, USA	Richardson, TX, USA	Belgium
174 Littleton Rd, Suite3-304	4440 Talor Ln.,	Rue Père Eudore Devroye 204
Westford, MA 01824	Richardson, TX, USA	1150 Brussels
Phone: 781 328 4090		Belgium
Fax: 978 947-0004
India Centers
Bangalore	Chennai
Global ODC (India) Pvt. Ltd.	Global ODC (India) Pvt. Ltd.
73 1St Main	15 Vidyodaya East
AECS Layout,	T. Nagar, Chennai - 600 017
Bangalore, Karnataka